Manager, ERP WMS Leader, Technology Quality

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Quality Job Sub Function: Quality Assurance Job Category: Professional All Job Posting Locations: São Paulo, Brazil Job Description: We are searching for the best talent for a Manager, ERP WMS Leader, Technology Quality. Purpose: Technology Quality and Compliance (TQ&C) manages the Quality and Compliance strategy for IT systems including applications, infrastructure and digital health solutions for J&J. TQ&C is the Subject Matter Expert (SME) for validation/qualification of both applications and infrastructure in accordance with J&J’s Systems Development Life Cycle (SDLC) and Computer System Validation (CSV) Framework, assuring compliance across the enterprise with applicable global regulations, advising on quality matters, and assisting with closing compliance gaps related to audits and inspections. The Manager, ERP WMS Leader, Technology Quality is responsible for building and execution of quality into enterprise-wide systems, tools, and services through their end-to-end lifecycle (design, develop, implement, maintain, retire). You will be responsible for: This role must ensure that all J&J quality standards and global regulatory requirements are being met This role ensures that building and execution activities include early involvement of quality in the design and development activities, building quality into the work product, building controls within the application/solution, and use of automation whenever feasible This individual will own the quality approach for systems and ensure teams are accountable for delivering on an end-to-end support model for systems in scope The role provides technical and procedural expertise/guidance to the project teams as well as aligning with both internal and external stakeholders This position will support internal audits and Health Authority regulatory inspections This position will be responsible for the approval of SDLC validation documentation deliverables including the approval to release system implementation and/or changes for production use, will attend project team meetings and provide TQ&C compliance guidance and support to project and base business support team members This role will lead globally diverse teams in an inclusive environment This role will provide an environment which encourages the company’s Credo This role serves as a trusted partner across the Technology Quality & Compliance organization, requiring strong collaboration skills at the senior leadership level, and includes making recommendations for improvements relevant to senior level stakeholders Building and Execution of Quality into Applications and Supporting Infrastructure Manages the end-to-end quality process and strategies for building and execution of applications across ERP and WMS Ensures/promotes early involvement of TQ&C in the design and development of applications to ensure automated and preventive controls are built in Provides technical direction and operational support to the individual project teams Ensures continuous improvement is facilitated through feedback received through incidents and problem tickets Identifies measures and metrics for the quality of software and feedback mechanisms to ensure continuous improvement Ensures a high degree of inspection readiness in support of health authority inspections, audits (internal and external) and periodic review of applications and infrastructure in scope of TQ&C’s portfolio Participates in audits, approves audit non-conformity action plans, and approves closure of internal audit findings Assists with incident management/CAPA and NC for the systems supported Supports the building and execution of quality into Strategic Programs across the enterprise where the use of technology supported by TQ&C is involved Contributes to the creation of strategies for the qualification and validation of new and emerging technologies Responsible for managing portfolio of programs and large-scale initiatives Responsible for managing project intakes, quotes, estimates, and ASOWs Ensures that all Technology Quality related projects go through the Intake process Supports the allocation of resources by accurately communicating availability Responsible for managing resources (both internal and external) and ensure availability for ongoing and upcoming initiatives/projects Defines internal standards and practices to move the organization toward a more proactive risk management posture by utilizing extensive knowledge of current and emerging best practices in quality risk management and quality engineering Manages Project/Department budgets related to CSV resources Demonstrates an understanding of many relevant Quality and Compliance Principles and their applications Utilizes knowledge of relevant Quality and Compliance areas to recommend existing solutions to the business Partners with QMS & Enabling Platforms team to execute defined strategies and provides input and feedback on the efficacy of the strategy, including any recommendations for improvements Contributes to the creation of strategies for the qualification and validation of new and emerging technologies Partners with Acquisitions, Remediation and Divestiture where applications are impacted to ensure risks for JNJ are mitigated Maintains a relationship with TS on embedding Quality controls into the operational process Manages customer feedback (NPS and other feedback) and follow up process Tracks and documents quantifiable business results achieved from project work and writes success stories for publication that demonstrate the business value created by TQ&C Stakeholder Management Partners with stakeholders to assess and implement compliant solutions to meet their business need Builds and maintains trusting, collaborative relationships and partnerships with internal and external stakeholders which help accomplish key business objectives, and helps others to do the same Gains alignment on CSV funding and support of the project with the Business Sponsor and/or Investment Owner Facilitates cross-functional collaboration among key stakeholders when making decisions and developing strategic plans Clearly communicates with stakeholders to set expectations on the feasibility and timeframe for the delivery of solutions and when quality standards are not met Provides partnership, insight and direction to cross-functional business leaders and stakeholders regarding TQ&C policies, solutions, and initiatives Capable in external publications, regulatory guidance documents, and industry standards to ensure the quality framework for technology in healthcare business remains current and incorporates industry best practices Participates in and influences decision making in Advisory Boards, Change Advisory Boards, Communities of Practice, and other relevant forums People Management Manages and leads a globally diverse team across geographies, including FTEs and contractors, within a matrixed organization Identifies critical skills and capabilities required to ensure the development of a highly skilled, high performance team Provides quality guidance and support