Program Manager, Creator Operations - LATAM & EMEA

DESCRIÇÃO

We are looking for an experienced Program Manager to support operations across LATAM and EMEA on creator-led creative programs. This position will provide dedicated day-to-day ownership for creator-content operations covering partner programs, creator selection, and local-language content review coordination. The ideal candidate combines strong program management with creator and content judgment and regional market knowledge. This is a hands-on role focused on keeping workflows organized, coordinating partners and stakeholders, resolving blockers, and moving work efficiently from brief intake through review and final handoff. Key Responsibilities: - Program Management & Workflow Operations - Coordinate day-to-day creator-content workflows across LATAM and EMEA, managing timelines, approvals, handoffs, and open items. - Maintain clear trackers and visibility into markets, creator batches, content volumes, deadlines, and key risks. Creator Selection & Content Review: - Review creator lists, localized briefs, and creator content against established criteria, providing clear feedback and approval/rejection rationale. - Assess local relevance, cultural fit, language nuance, and alignment with approved guidance. - Coordinate local-language reviews with internal market experts or external partners when needed. Agency & Stakeholder Management: - Act as an operational POC for agencies and external partners, coordinating delivery, turnaround expectations, language coverage, and routine issue resolution. - Partner with global, regional, creator marketing, brand/CX, and local-market teams to keep priorities, approvals, and decisions aligned. - Surface blockers or risks when escalation is needed. Process Improvement: - Improve trackers, templates, and workflows to simplify recurring operations. - Leverage AI tools to improve the efficiency, quality, and scalability of program operations, reporting, and execution. - Capture learnings from recurring work and apply them to future processes.

REQUISITOS

• Experience coordinating multiple workstreams, deadlines, review cycles, and stakeholder groups.
• Experience working with agencies, vendors, or external partners.
• Good judgment and attention to detail when reviewing creator profiles, social content, or localized marketing materials against defined criteria.
• Strong organization skills and experience maintaining trackers, project plans, or status reporting.
• Excellent written and verbal communication skills, including the ability to give clear and concise feedback.
• Fluency in Spanish and English (written and verbal), with professional proficiency in Portuguese.
• Based in Brazil and able to collaborate across LATAM, EMEA, and US working hours when required.

DESEJÁVEL

• 4-6 years of experience in program or project management, marketing operations, creator/influencer marketing, content operations, agency management, or related fields.
• Experience with creator selection, creator content review, localization review, or similar marketing operations.
• Familiarity with creator marketing, short-form social content, or digital advertising workflows.
• Experience with workflow tools, creator marketplaces, content-review systems, or similar operational platforms.
• Strong understanding of creator culture and social media trends across LATAM and EMEA markets.

BENEFÍCIOS

• Vale-alimentação
• Auxílio home-office
• Day-off aniversário
• Total Pass
• Mediquo - Telemedicina
• Sólides Academy
• Credenciamento com o Sesc