Head of Distribution Center - Lima (36489)

Your Mission: • As Head of Distribution Center Lima, you will lead the end-to-end Service Market operation in Peru, ensuring customer uptime through outstanding parts availability, service excellence, and resilient value chains. • You will develop the capabilities, processes, and people required to support the continued growth of our service business, enabling profitable growth while delivering a customer experience that builds trust, loyalty, and long-term customer success. • Logistics is a key enabler of this mission, supporting our ambition to unlock the full potential of the service business through operational excellence, digitalization, innovation, and continuous improvement. • Success in this role requires close collaboration with Sales, Service Market, Business Areas, and regional stakeholders, ensuring that operational capabilities evolve in line with service growth ambitions and business priorities. • Through collective speed, business acumen, and a strong customer focus, you will contribute to maximizing customer uptime and business performance. • As a member of the Service Operations Latin America Leadership Team, you will contribute beyond Peru by sharing best practices, driving regional collaboration, and strengthening common ways of working that support customer success, service growth, and operational performance across Latin America. Key Responsibilities Do you have big dreams? So do we, and were excited to grow together. In this role, your responsibilities will include: • Lead the end-to-end Service Operations flow, including Supply Planning, S&OP, inbound logistics, warehouse operations, outbound distribution, Dealer Inventory Management (DIM), and Customer Service. • Ensure best-in-class parts availability and supply chain performance to maximize customer uptime and support business growth. • Drive a customer-centric organization focused on satisfaction, uptime, service quality, responsiveness, back-order recovery, and rapid fulfillment of critical customer requirements. • Build flexible, resilient, and regionally competitive value chains capable of supporting future business growth and adapting to changing market conditions. • Foster a strong performance culture based on safety, accountability, continuous improvement, and fact-based decision-making, leveraging the Volvo Performance System (VPS). • Accelerate digitalization and automation initiatives to improve productivity, operational efficiency, and customer experience across the value chain. • Develop a high-performing organization through strong leadership, coaching, succession planning, capability development, and change management. • Manage inventory, logistics, and operational costs while maintaining competitiveness and supporting sustainable, profitable service growth. • Maintain strong partnerships with Sales, Service Market, Business Areas, Dealers, Transport Providers, and regional stakeholders to align operational excellence with growth ambitions. • Actively contribute to the Service Operations Latin America agenda, promoting collaboration, knowledge sharing, and end-to-end thinking across the region. Who Are You? • You are a customer-focused and collaborative leader who combines strategic thinking with operational excellence and a passion for people development. • You have a proven track record of leading people and cross-functional teams, driving transformation, and delivering sustainable results in service, supply chain, logistics, or operations environments. • You communicate fluently in Spanish and English. • You thrive in a multicultural environment, embrace change, and continuously seek better ways of working. • You understand how operational capabilities create customer success and profitable service growth, and you continuously seek opportunities to improve performance, simplify processes, and maximize customer value. • With an open mindset and a strong commitment to trust, inclusion, and safety, you empower people to grow, take ownership, and perform at their best. • You lead with purpose, embody the spirit of Service at Heart in everything you do, and inspire teams to unleash their full human potential. Why join us? This is a unique opportunity to lead a strategic Service Market operation during a period of significant growth and transformation. You will play a critical role in strengthening customer uptime, enabling profitable service growth, building resilient value chains and shaping the future of Service Operations in Peru and Latin America. Together, we unlock the full potential of the Volvo Group service business. We encourage people with disabilities (PwDs) to apply for all our job opportunities.