Operational Manager, Insurance (32678)

Transport is at the core of modern society. Join us to help shape sustainable transport solutions while working with advanced technologies and high-performing teams. What you will do • Lead efficient, scalable insurance operations across the value chain • Manage end-to-end policy lifecycle (issuance, endorsements, maintenance) • Oversee claims handling and ensure timely resolution • Act as key interface with insurers, dealers, clients, and partners • Drive SLA compliance and continuous improvement • Implement process optimization and scalability initiatives • Support launch of new insurance products • Improve data quality for better analytics and decisions Who you are • Degree in Business, Engineering, or related field • Experience in insurance operations, claims, or process management • Strong execution in complex, multi-stakeholder environments • Process improvement mindset and attention to detail • Strong communication and stakeholder management skills • Fluent in English and Portuguese Why join Work at the intersection of insurance, data, and innovation, contributing to risk, pricing, and product development within the Volvo Financial Services.