Field Service Supervisor

MAGNA Executive Search, in partnership with a multinational company located in Indaiatuba – SP, selects:

FIELD SERVICE SUPERVISOR (LATAM)

REQUIREMENTS:

·         Technical or Bachelor’s degree in Mechanics, Electromechanics, Mechatronics, Electroelectronics, or related fields.

·         Fluency in Portuguese, English, and Spanish (spoken and written).

·         Proven field experience in industrial equipment installation, commissioning, maintenance, or technical service.

·         Previous experience coordinating or leading technical teams.

·         Strong communication, organizational, and problem-solving skills.

·         Availability for regional and international travel.

·         Availability to reside in the Indaiatuba/SP region.

 

DIFFERENTIALS:

·         Experience with conveyor systems, industrial equipment, automation, or food processing industries.

·         Previous experience supporting regional or LATAM-wide field operations.

 

MAIN RESPONSIBILITIES:

·         Supervise and support the LATAM Field Service Technician team.

·         Provide coaching, technical guidance, and performance feedback to ensure operational excellence.

·         Plan staffing, workload distribution, and travel priorities according to business demands.

·         Support onboarding, certification, and continuous technical development of technicians.

·         Oversee field service activities, including installations, FAT/SAT commissioning, troubleshooting, audits, and emergency support.

·         Ensure compliance with safety, quality, and operational procedures.

·         Monitor service KPIs, documentation standards, and customer satisfaction indicators.

·         Identify operational improvement opportunities related to efficiency, safety, and resource allocation.

·         Promote collaboration between technical teams and internal departments across the LATAM region.