Solution Consultant Z - Mainframe (Consultor técnico Z)

 

Position Objective

Serve as a specialized technical consultant for ECCOX and BMC products, ensuring successful implementations, second-level technical support, proof-of-concept execution, training delivery, and assisted operation — guaranteeing that clients use the software correctly, efficiently, and in alignment with best practices.

Job Description (Responsibilities & Complementary Experience)

• Plan and execute implementations of ECCOX and BMC software within client environments.
• Perform technical configurations, parameterizations, and environment-specific adjustments.
• Provide Level 2 technical support, resolving complex incidents.
• Support the Sales and Pre-Sales teams in POCs and technical demonstrations.
• Deliver technical and functional training sessions for clients and partners.
• Act as a post-sales technical consultant, guiding clients on best practices.
• Create and maintain up-to-date technical documentation, guides, and playbooks.
• Work cross-functionally with Delivery, Product, Development, and Support teams.

Required Qualifications

• Proven experience in enterprise software implementation and support, particularly BMC (on-premises or cloud).
• Knowledge of mainframe environments (z/OS, DB2, JCL) and open platforms (Linux, Windows, APIs).
• Strong technical and functional software analysis skills.
• Experience with troubleshooting, log analysis, and incident resolution.
• Working knowledge of databases (DB2, SQL, PostgreSQL).
• Familiarity with ticketing and issue-tracking tools.
• Advanced English proficiency.

Nice-to-Have Qualifications

• Experience conducting proof-of-concept (POC) projects and technical presentations.
• Background in technical training and end-user enablement.
• Technical proficiency in Spanish.
• Relevant certifications (ITIL, database, IBM tools, DevOps).